VSA can handle confidential communications

VSA’s Case Management software allows for web, phone, email, and text reporting. Communication within the system is completely confidential—your employees or citizens will feel safer and more comfortable providing a report knowing they are less likely to be identified or face some form of retaliation.

Reporters can confidently communicate within our secure portal. Case notes and documents can be easily attached to submitted reports to help expediate investigations.

The report submission and data collection processes are fully customizable and can be configured to meet your exact needs. You decide what data fields to include and which information is mandatory or optional; determine incident severity levels and how cases should proceed; and assign user access—our system can accommodate unlimited users on your end.

Our highly qualified team of hotline agents is available 24/7/365 and is trained to receive intake calls and accurately document input from reporters.

We are compliant with HIPAA, SOC 2, and other regulatory standards, ensuring your employees’ or citizens’ data is secure.

If you’re searching for the right call center to provide complaint and incident reporting and Whistleblower Hotline services, there is simply no substitute for VSA!