5 Reasons to Take a Proactive Approach to Customer Service and Lead Generation

5 Reasons to Take a Proactive Approach to Customer Service and Lead Generation

The oft-expressed idiom “good things come to those who wait” dates back at least as far as a 19th century poem (and probably much further than that), but that’s not exactly good advice when it comes to customer service and telephone lead generation. Instead, the...
VSA Helps Inbound Client Handle Record-Breaking Call Volume

VSA Helps Inbound Client Handle Record-Breaking Call Volume

November 1 – Haddon Township, N.J. – VSA’s Inbound Customer Service team recently fielded a record-breaking number of incoming calls for a client and successfully rose to the challenge, exceeding all agreed-upon performance guarantees.     The client is a...