by VSA Prospecting | Nov 8, 2024 | Appointment Setting, Branding, Call Center, Cold Calling, Customer Service, Customer Support, Inbound Call Center, Inside Sales, Lead Generation, Market Research, Outsourced Lead Generation, Telesales
The oft-expressed idiom “good things come to those who wait” dates back at least as far as a 19th century poem (and probably much further than that), but that’s not exactly good advice when it comes to customer service and telephone lead generation. Instead, the...
by VSA Prospecting | Nov 1, 2024 | Call Center, Customer Service, Customer Support, Healthcare, Inbound Call Center, Information Technology, Press Releases, Women-Owned Business
November 1 – Haddon Township, N.J. – VSA’s Inbound Customer Service team recently fielded a record-breaking number of incoming calls for a client and successfully rose to the challenge, exceeding all agreed-upon performance guarantees. The client is a...
by VSA Prospecting | Oct 21, 2024 | Appointment Setting, Artificial Intelligence, Branding, Call Center, Cold Calling, Customer Service, Inbound Sales, Information Technology, Inside Sales, Lead Generation, Market Research, Newsletter, Outsourced Lead Generation, Telesales
This article is not being written by AI. Honest. Every last word will be authored by an actual, human VSA employee. But the fact that it could be written by AI—and few if any people would know the difference—is more than a little scary. During a time of the year rife...
by VSA Prospecting | Oct 7, 2024 | Branding, Call Center, Customer Service, Inbound Sales, Inside Sales, Women-Owned Business
No business can succeed without keeping its customers happy and loyal. And much of that responsibility lands directly on the frontline employees—the Customer Service Representatives. At a third-party call center firm such as VSA, the pressure on Customer Service reps...
by VSA Prospecting | Oct 2, 2024 | Appointment Setting, Branding, Call Center, Cold Calling, Customer Service, cybersecurity, Inbound Sales, Information Technology, Inside Sales, Lead Generation, Press Releases, Telesales, Women-Owned Business
October 2 – Haddon Township, N.J. – VSA has always prioritized data protection and privacy for its clients, and now a comprehensive outside audit has officially determined that the company is operating with the highest levels of security. After a nearly...
by VSA Prospecting | Sep 9, 2024 | Appointment Setting, Branding, Call Center, Cold Calling, Customer Service, Inbound Sales, Inside Sales, Lead Generation, Omnichannel Communication, Telesales
Fifty years ago, a B2B company looking to generate new leads had limited options for communicating directly with potential customers. The sales rep could send them information in the mail, show up in person at their office, or call them on the telephone (likely a...
