VSA Helps Inbound Client Handle Record-Breaking Call Volume

VSA Helps Inbound Client Handle Record-Breaking Call Volume

November 1 – Haddon Township, N.J. – VSA’s Inbound Customer Service team recently fielded a record-breaking number of incoming calls for a client and successfully rose to the challenge, exceeding all agreed-upon performance guarantees.     The client is a...
VSA Officially Receives SOC 2 Approval

VSA Officially Receives SOC 2 Approval

October 2 – Haddon Township, N.J. – VSA has always prioritized data protection and privacy for its clients, and now a comprehensive outside audit has officially determined that the company is operating with the highest levels of security. After a nearly...
New Automated Platform Expands VSA’s Omnichannel Capabilities

New Automated Platform Expands VSA’s Omnichannel Capabilities

August 28 – Haddon Township, N.J. – VSA is always on the lookout for more efficient ways to engage with our clients’ customers and sales prospects, and that means utilizing the best available technology. The best-in-class call center firm, whose offerings...
Returning Clients and Referrals Have Helped VSA Enjoy a Successful Summer

Returning Clients and Referrals Have Helped VSA Enjoy a Successful Summer

 July 22 – Haddon Township, N.J. – Summer is traditionally a slower time for many industries, but VSA has enjoyed a steady stream of new business in recent months—thanks largely to returning clients and referrals. Since the spring, VSA has launched (or is in the...
VSA Celebrates 20-Year Partnership with Software Provider Tayrex

VSA Celebrates 20-Year Partnership with Software Provider Tayrex

June 6 – Haddon Township, N.J. – Back in VSA’s nascent days as a lead generation and appointment-setting firm in the early 2000s, the company relied on Excel spreadsheets and even pen and paper to track call results and share reports with clients. Obviously, if...
VSA Ends 1st Quarter of 2024 40% Above Pre-COVID Levels in Top-Line Revenue

VSA Ends 1st Quarter of 2024 40% Above Pre-COVID Levels in Top-Line Revenue

April 8 – Haddon Township, N.J. – Back in 2020, COVID-19 had a devastating impact on the lead generation and appointment-setting industry. Businesses were suddenly reluctant to outsource their lead generation and call center needs, given the inability of their...